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Combining rich experience in call center operations and a thorough understanding of Chinese corporate requirements in E-Commerce, 800 TeleServices is providing tailor made marketing strategies and tactics to our clients, aiming to improve their competitive advantage in the E-Commerce field. Individual companies differences necessitate tailor-made solutions in applying E-Commerce to their core business practices. 800 TeleServices believes that a suitable E-Commerce strategy relies on a combination of factors, such as industry characteristics, corporate differentiation, brand image, sales-channel tactics and supply-chain management.
Established in August 2010, Aquanations is the marketing arm of the 800 TeleServices Group that specialized in brand asset management, marketing consulting , on-line advertising and promotion. Aquanations’s services compliment the solutions that provide by 800 TeleServices Group, to make it a real one-stop service provider that covers from pre-sales, post-sales to all CRM activities.
Being one of the first batch of TaoBao partnerships, 800 TeleServices is able to leverage more resources and support from the TaoBao businesses platform and to assist our clients to win more end-users and broaden their brand influence in the market.
800 TeleServices enables our clients to mould and reshape their new business strategies and provide a total solution to E-Commerce by mastering corporate requirements regarding IT tactics, business processes and management demand. A professional attitude is the key to blueprint corporate E-Commerce's direction and one-stop solution services.
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- · E-Commerce Strategic Planning
- · Customized CRM/eCRM Designing
- · Official Website/Taobao Flagship Web-Shop Designing & Developing
- · Cross Online Web-Shop Data Synchronization
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- · Cross Channels (Chat/Phone/eMail/SMS) Pre-Sale, Sale & Post-Sale Enquires Support
- · Real-time Sales Guidance & Order Processing
- ·Campaign / Marketing Activity Support
- · Trade Dispute / Complaint Handling
- ·Post-Sale Product Usage Guidance / Technical Supporting
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- · Implement Buzz / Event / Activity / Community Marketing
- · Business & Brand On-Line Intelligence Analysis
- · Online Interactive / Integrated Marketing Campaign Supporting
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- · Webpage Updating & Content Maintenance
- · Web Server Hosting and Maintenance Support
- · Product / Promotion Information Updating
- · Online Orders / Stock / Delivery Management
- · Customer Feedback / Comments Management
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- · Promotion Planning & Implementation
- · (e.g.How to Leverage and Apply TaoBao Mall's Free / Paid Promotional Resources)
- · Search Engine Optimization (SEO)
- · eDM Designing & Delivering Management
- · Cross Web-Shop or Cross Industry Joint-Promotion / Co-Marketing
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- · eCRM Data Consolidation, Processing & Analysis
- · Online Web-Shop Visiting / SEO Effectiveness / Sales Analysis
- · eMarketing / ePromotion Effectiveness Analysis
- · Consumer Behavior Analysis
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800 TeleServices also possess a powerful electronic customer relationship management system (eCRM) which integrates all the data from email, telephone and online chatting. This system enables our clients to update end-users information immediately and also streamlines switching to new markets or business models. In the era of the E-Commerce, eCRM's application will help the company to improve the relationship with end-users, business partners and suppliers and to maximize market benefits.
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