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800 TeleServices protect customers' information and data with a series of strict security measures:
- All workstations are located in a secured area that is only accessible using an access card. A database system will capture all IN and OUT activities of the area. The area is also under 24 hours surveillance by cameras and they are taped and kept for 30 days as reference if needed.
- All regional allocation of your password, only the relevant personnel to contact customers through the password information.
- All staff members have signed a legally binding confidentiality agreement.
- Except the account executives and supervisors, no CSR can copy data to a removable media or send a report to a printer to resolve security issues.
800 TeleServices use a firewall system - Check Point VPN-1 SecureClient. Both inside the LAN and connecting from the Internet to prevent unauthorized users from taking control of authorized connections. In addition, the configuration of SecureClient machines needed to be verified so as to avoid wrong configuration. Through applying this firewall system and all data transmission are encrypted.
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