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Founded in 1997, 800 TeleServices provides a comprehensive range of customer contact center services and BPO solutions to some of the world's most successful, sophisticated and demanding corporations.
Anchored in Greater China with a strong understanding of Asian markets and societies, our experience, our regional capacity, and our suite of services give us the expertise and flexibility to design and implement customized solutions that help our clients perform critical BPO tasks as effectively and efficiently as possible, increasing customer satisfaction and retention and maximizing customer returns and profitability.
Our combination of proven processes, technologies and people is the answer to your BPO needs. We are the first outsourcing call center provides 24 hours services in Hong Kong, which service has been extended to the major markets of north Asia Pacific region. We have over 1200 excellent staffs and managed more than 1000 scattering over our operational centers in Shanghai, HK, Dalian and Taipei. Our outsourcing contact centre provides a full array of customer services, including inbound service hotlines and help desk support, outbound telesales, database and inventory management and services fulfillment. We strive to improve our customer satisfaction, loyalty and repeat purchase time frequency, we provide our clients the best return on their investment. We have managed over 400 programs for some of the world’s most successful and prestigious organization with offering variety languages like Mandarin, Cantonese, English, Japanese, Korean, Germany, and French. We also offer offshore service to cover South Pacific, Middle-East through the cooperation with our partner in Japan, India, Australia and Malaysia.
Our customized and one-stop CRM solution is able to deliver via multiple communication channels such as, phone, fax, internet and physical touch point. People are the key to success in any service industry. Our highly selective recruitment processes and comprehensive results-oriented training ensure that our management and operation staff are qualified, motivated, well managed and highly perform.
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