After intensive training and rigorous assessment, two senior managers from 800 TeleServices operation team are certified as the COPC Registered Coordinator with their rich knowledge in operations management skills. There are 4 managers in 800 TeleServices who have acquired this qualification so far, playing important roles in operation management, process control, recruitment and training aspects.
800 TeleServices invests significant resources each year in operation management training to ensure that we have the most advanced know-how to improve the service quality and customer satisfaction.
Customer Operations Performance Center established world-class benchmarks, which focus on labor productivity, efficiency and cost effectiveness. It is the world's first and only authoritative certification specifically designed for customer contact centers.