COO Mr. Benjamin Ma (front row, right) and AVP Mr. Khan Ye
( front row, left) photoed with 6 sigma team members
800 TeleServices group implemented the ¡°Lean 6-Sigma¡± strategy into its call center management. From staff training to running the pilot projects, the annual targets have been successfully accomplished after 1 year. In this year, not have we only improved the service quality of 5 projects, we also managed to raise 27 outstanding ¡°Green Belts¡± and 24 talented ¡°Yellow Belts¡± colleagues. 800 TeleServices hopes that all internal employees and the management team will, through the training received from 6-Sigma, soon be able to use techniques and concepts of 6-Sigma to improve service standards.Therefore, create more value for clients, as well as improve working efficiency and service quality, ultimately driving the development of call centre industry in China.
With various types of information becoming increasingly open and transparent, the problem of deliberate spam across electronic mediums has become an issue which has increasingly caught the attention of the public and industries. Recently, our wholly-owned subsidiary 800 TeleServices (Hong Kong) Ltd outsourcing call centre¡¯s professional service standard and work ethics passed the Hong Kong Quality Assurance Agency¡¯s audit, and awarded Hong Kong¡¯s ¡°P2P Telemarketing Code of Practice Certification Certificate¡± special recognition.