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In today's high pressure world, running a contact center is not easy. 800 TeleServices' professional services represent the collective intellectual capital of over 10 years in the complex contact center outsourcing industry across the North Asia Pacific region. Our consultants are industry veterans with proven experience in delivering high-quality, customer-centric solutions and strategies.

Our professional service solutions are designed to improve the efficiency and effectiveness of your contact center to meet operational targets while never forgetting the vital contributions made by your people. 800 TeleServices provides independent, practical advice in areas which include performance improvement, operational audits, workforce planning, process re-engineering, customized training programs, blended training, coaching and mentoring.

800 TeleServices' Professional Services applies our proven regional experience, unique approach and proprietary toolset to your specific business goals to drive rapid improvements in your business processes and operations. Ultimately, we will help transform your business by:

Improving the operational performance of your service delivery centers
Enhancing the customer experience
Uncovering opportunities for revenue generation
Increasing customer profitability
Optimizing existing technology investments

800 TeleServicescomplete suite of professional services includes:

Contact Center Management Consultancy Services Operation review, diagnosis and optimization
Information and documentation alignment
Service level benchmark design and management service
Quality control management system design and deployment

Contact center floor plan layout design, facility and environment recommendations
Application feasibility study
Technical solution specification
User requirement specification
System integration
Project management deployment
Network facilities commissioning

Contact Center Infrastructure Consultancy Services
Contact Center Training Services

Basic contact center operations training
Service quality & assurance program training
Effective customer communication skill training
Customer service skill training
Selling technique training
Supervisory skill training
Coaching technique training

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